CLARISITY Managed Services can be customized and scaled up or down to meet the individual needs of any business. We offer 24×7 Support which can be tailored based on customer need. With our Global presence we support Customers across various time zones thru an Onsite / Offshore / Near shore deployment model. Our SLA driven Support and Maintenance services ensures a higher efficiency, performance and uptime of your Business Applications.
CLARISITY Managed Services team consists of highly experienced resources in their respective functions. From routine Maintenance tasks to the most toughest technical challenges, we’ve got you covered. Our Managed Services are designed to Improve your Operational Efficiency and Reduce Costs.
CLARISITY Managed Services Offerings provides end-to-end Services for Maintaining & Supporting Customer’s Applications, Infrastructure and Network. Applications can include Enterprise Applications, Custom Developed Solutions, Legacy Applications, Middleware, Integrations, etc. and Infrastructure includes Platforms both On-Premise and On the Cloud.
We offer various Support models right from Dedicated Support, Shared Support to a Hybrid Model. Support Coverage can range from normal Business hours to a 24x7x365 Coverage. With deep routed Functional and Technical skills our teams works as an extension of your team ensuring a stable environment managing various Applications, Infrastructure and Databases either On-Premise as well as On the Cloud.
Our Managed Services Methodology includes 4 Phases
- Transition Phase
- Optimization Phase
- Transformation Phase
- Improvement Phase
We leverage automation to speed up the response time to raised tickets. With periodic reviews of KPI’s with customer teams we ensure that business objectives are met, and realigned if objectives changed.
Help Desk Support
- Our Help Desk Support includes complete Triage function to Receive, Acknowledge and Assign tickets
- Proactively monitor SLA and Inform/Escalate any breaches
- Ticket Analysis and Reporting
- Periodic updation of Knowledge Management Repository
- Customer Satisfaction Administration and Feedback Analysis.
Application Management Support
- Our Application Management Support includes all Functional & Techncial Areas
- Our Function expertise includes Financial Management Systems, Supply Chain Logistics & Distribution Management, Manufacturing Execution Systems, Human Capital Management, etc
- Major ERP’s supported include Oracle JD Edwards, Oracle EBS, Oracle Fusion Applications, NetSuite, SAP, etc
- In addition, we Support Custom & Legacy Applications too.
- We offer comprehensive Database Management Support which includes day to day administration, Health Checks, Performance Tuning, Back up/Recovery & Upgrades. We support Oracle, MS SQL, Db2 and Open Source databases.
Cloud & in-house Hosted Infrastructure Management Support
- Our Infrastructure Management Support includes Managing platforms both On Premise or On the Cloud
- We manage the Administration of the System which also includes managing the Health, Performance, & Security.
- We have expertise in OCI, AWS, Azure & GCP
- We provide our customers with remote network monitoring. Our network security team protects the usability and integrity of a company’s infrastructure by preventing the entry or proliferation within a network of a wide variety of potential threats.